Tote Mochila Medium 2711

Yes, it is possible. Please inquire through our KakaoTalk channel before placing an order. 

Yes, it is possible. Please inquire through our KakaoTalk channel before placing an order. 

If you inquire through our KakaoTalk channel, we will check the availability and provide guidance on restocking. 

If you have the product warranty, we provide free A/S for products purchased within 6 months, and paid A/S for products older than 6 months. 

*Adding a lock button and adjusting strap length will incur charges even during the free warranty period. 

*Some products may not be repairable.

[A/S접수] 카카오톡 – ‘카이모칠라’ 검색 -사진 첨부 

Domestic Orders (South Korea)

• 주문을 완료하시면 상품 검수 후 1 – 2일 내로 상품이 발송됩니다.
• Domestic shipping is free, but a return/exchange shipping fee of 6,000 KRW applies.

International Orders (Outside Korea)

• 주문을 완료하시면 상품 검수 후 3 – 4일 내로 상품이 발송됩니다.

You can cancel your order if it is in the payment completed status and not in the product preparation status.

However, if the product has already been shipped or if you have purchased alteration/button addition services, the order cannot be canceled. 

Domestic Orders (South Korea)

• A return/exchange shipping fee of 6,000 KRW applies.

1. Returns or exchanges due to change of mind

•  Since our products are imported, handcrafted items with limited stock (one per design), returns may reduce their value. Therefore: You must request an exchange/return within 3 days of receiving the product. The product must be sent to the return address within 7 days of receipt.
• Returns/exchanges are not possible if the product tag is damaged or if any complimentary gifts are missing. Products sent without prior notice will be returned to the sender.

Returns or exchanges due to product defects

• Due to the nature of handmade products, minor flaws that can be corrected (e.g., loose threads, appearance of different colored threads, protruding threads) are not considered defects and therefore exchanges/returns are not allowed. 

International Orders (Outside Korea)

1. Returns or exchanges due to change of mind

   • Not provided.

2. Returns or exchanges due to product defects

   • Due to the nature of handmade products, minor flaws that can be corrected (e.g., loose threads, appearance of different colored threads, protruding threads) are not considered defects and therefore exchanges/returns are not allowed. 

상품 검수 후 반품 처리 완료까지는 1 – 2일 소요될 수 있으며, 카드 환불 처리는 카드사에 따라 3 – 5일 소요될 수 있습니다.